Video from Microsoft Interoperability Series on the EU Services Directive. Filmed in Brussels, October 2009.

The EU's Services Directive aims to facilitate the provision of services across borders within the European Union and requires EU Member States to establish an online space for service providers to have a Single Point of Contact (SPOC.) 

Collaboration is at the heart of the European project. Implementation of numerous European policies depends on cooperation between the Member States. Information technology plays a crucial role in enabling these policy goals to become a reality, and collaboration among the many stakeholders involved presents a need for technologies as well as processes that can work together.